Location: Bernard Weatherill House, 8 Mint Walk, Croydon CR0 1EA
Contract Details
Temporary contract initially for 3 months
36 hours per week, Monday to Friday
Hybrid working - 2 days per week in the office (Tuesday & Wednesday)
£18.92 per hour PAYE or £25.03 per hour Umbrella
About the Role
Croydon Council is seeking an organised and customer-focused Business Support Officer to join the Acquisition Team and play a vital role in helping empty properties be returned to use as quickly as possible.
This position provides essential administrative and coordination support throughout the voids process, working closely with surveyors, contractors, Housing Management and Lettings teams to ensure properties are repaired, inspected and ready for new tenants.
As a Business Support Officer, you will be at the heart of the operation, coordinating appointments, maintaining records, monitoring progress and ensuring effective communication between key stakeholders. Your contribution will directly support the efficient turnaround of void properties and help minimise the time homes remain empty.
Key Responsibilities
Provide administrative and operational support to the Acquisition Team in relation to void properties
Coordinate inspections, appointments and follow-up actions
Act as a key point of contact for contractors and internal teams
Maintain accurate property records, databases, spreadsheets and management systems
Monitor the progress of void properties and track outstanding actions
Raise work orders and ensure timely processing
Support the production of performance reports and management information
Process documentation, certificates, photographs and inspection records
Respond to enquiries and provide updates on void-related activity
Work collaboratively with surveyors, contractors, Housing Management and Lettings teams to ensure a smooth voids process
About You
We are looking for a proactive and highly organised individual who is committed to delivering excellent customer service and thrives in a busy operational environment.
To be successful in this role, you will have:
Experience in an administrative, business support or customer service role
Experience working within housing, property services, repairs or a similar environment
Strong organisational skills with the ability to manage competing priorities and deadlines
Excellent attention to detail and record-keeping abilities
Strong communication and interpersonal skills
Confidence communicating with a wide range of internal and external stakeholders
Good IT skills, including Microsoft Office applications and data management systems
A proactive, solution-focused approach to work
The ability to work effectively both independently and as part of a team
Interested? Apply today with your CV and a member of the Adecco team will be in touch.
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Salary description
£18.92 - £25.03 per hour