Service Desk Engineer L2

Onsite Support Engineer (Level 2)

Skills: Office 365 / Active Directory / Hardware Support / Deskside Assistance

Rate: €265/day

Location: Dublin 12 (Onsite) - 5 days per week

Length: 12 months (potential for extension)

We are seeking an experienced Level 2 Support Engineer to join a fast‑paced, customer‑facing environment onsite in Dublin 12.

This is an excellent opportunity to join a leading Managed Service Provider delivering cutting-edge technology solutions across infrastructure, networking, and security projects.

You'll be supporting the build-out of a brand-new, state-of-the-art hospital, providing hands-on, high-quality support to end users as the site comes online.

This is a chance to be part of the technical backbone of a facility that will serve the community for decades, working closely with doctors and clinical staff to keep the hospital running smoothly from day one.

What You'll Do

Provide deskside support for a range of hardware including laptops, PCs, printers, handheld devices, and monitors
Troubleshoot and resolve issues across Office 365, SharePoint, Teams, and other Microsoft services
Manage Active Directory tasks such as user account administration and permissions
Deliver exceptional customer service, maintaining clear and effective communication
Work in a fast-paced environment, ensuring timely resolution of tickets and escalationsKey Experience Required

Must be based in, or commutable to Dublin 12
Proven experience working as a Level 2 Support Engineer
Strong background in face-to-face IT support within a high‑volume, fast-paced setting
Solid knowledge of Office 365 and related Microsoft technologies
Hands-on experience with Active Directory
Excellent communication skills with a strong customer service mindsetDesirable

Experience with Epic or other EHR (Electronic Health Records) systems
Prior experience supporting healthcare or clinical environmentsThis is a fantastic opportunity for long-term contract work with a highly respected organisation.

Please note: Sponsorship is not available; only candidates with full right to work in Ireland can be considered