Known for investing in its people and boasting outstanding staff retention, this successful and growing company is looking to welcome a Customer Service Executive to its close-knit team. You'll be joining a business where employees are genuinely valued, with many team members having progressed and thrived over a number of years.
As the company continues to grow, they are seeking someone who is customer-focused, proactive, and eager to make a positive impact. In return, you will become part of a supportive, forward-thinking business that offers stability, development opportunities, and a culture you'll be proud to be part of.
What’s in it for you?
⦁ Work hours: Monday to Friday - 9am to 5pm
⦁ Salary: £25,000 to £26,000
⦁ 24 days holiday
⦁ Pension scheme
⦁ Healthcare scheme
⦁ Christmas shutdown
⦁ Onsite car park
Customer Service Executive Responsibilities:
⦁ Take ownership of queries from initial phone call through to successful set-up, ensuring all information is processed accurately and efficiently
⦁ Act as the primary point of contact for customers, providing guidance and reassurance throughout
⦁ Gather and verify all relevant claim information throughout the process
⦁ Keep customers informed throughout the processes, informing them of next steps and any additional requirements
⦁ Deliver an exceptional level of customer service across all touchpoints, consistently meeting service standards and ensuring positive customer outcomes
⦁ Work closely with internal teams to ensure claims are set up and progressed as they should
Customer Service Executive Skills and Experience:
⦁ Previous experience in a customer service is essential
⦁ A customer-first approach, with a genuine passion for delivering outstanding services and creating positive customer experiences
⦁ Proactive, positive, and empathetic, able to remain calm when dealing with customers
⦁ Excellent communication skills, with the ability to build rapport and provide clear, professional guidance over the phone
⦁ Superb IT skills, comfortable using databases and CRM systems
⦁ Strong attention to detail and the ability to accurately capture and record information
Salary description
£25000.00 - £26000.00 per year