We are seeking an experienced Senior Repairs Manager to lead the delivery, performance and continuous improvement of responsive repairs, voids, damp and mould, disrepair and maintenance services across a residential housing portfolio.
This is a high-profile leadership role responsible for ensuring services are resident-focused, operationally effective, financially sustainable and delivered to the highest standards. You will lead teams, manage contractors and drive service excellence while ensuring compliance with regulatory and safety requirements.
Key Responsibilities:
* Lead the delivery of responsive repairs services, ensuring works are completed within target timescales and quality standards.
* Drive performance improvements through effective monitoring of KPIs, customer satisfaction and service outcomes.
* Manage and develop in-house repairs teams and operational staff, promoting a culture of high performance and accountability.
* Oversee the delivery of void property programmes, reducing turnaround times and maximising letting performance.
* Lead the management of damp and mould cases, ensuring a proactive, resident-focused and risk-based approach.
* Manage disrepair cases, minimising legal risk and ensuring effective liaison with surveyors, contractors and legal representatives.
* Monitor contractor performance, ensuring compliance with service standards, KPIs and contractual obligations.
* Manage operational budgets and deliver value for money across repairs and maintenance services.
* Support emergency planning and incident response activities, including building safety issues where required.
About You:
To be successful in this role, you will have:
* Significant experience managing responsive repairs services within a social housing environment.
* Proven experience leading operational teams, contractors and Direct Labour Organisations (DLOs).
* Extensive knowledge of responsive repairs, voids, damp and mould, disrepair and housing maintenance services.
* Strong understanding of housing regulations, building safety requirements and Housing Ombudsman expectations.
* Experience managing budgets, performance frameworks and service improvement programmes.
* Excellent leadership, communication and stakeholder management skills.
* The ability to analyse complex performance data and implement effective solutions.
Qualifications:
* Level 4 or Level 5 qualification (or equivalent experience) in Housing, Construction, Property Maintenance, Building Surveying, Asset Management or a related discipline.
* Management qualification such as ILM Level 5, CMI Level 5 or equivalent leadership qualification.
* IOSH Managing Safely, NEBOSH General Certificate or a similar Health & Safety qualification.
* Professional membership, or working towards membership, of the Chartered Institute of Housing (CIH) or Chartered Institute of Building (CIOB) would be advantageous.
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This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business
Salary description
£64938.00 - £68460.00 per year