Streetworks Administrator

Job Title

Streetworks Administrator

Salary

Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.

Location

Garretts Green, Birmingham

Our Company

Doocey Group is a long-established, family-run utility and civil engineering contractor with over 40 years of industry experience. Built on strong Black Country values, we pride ourselves on integrity, reliability, responsiveness and a commitment to delivering high standards in everything we do.

Over the past 10 years, Doocey Group has experienced significant growth, achieved through consistently deliver high-quality work for our clients, including National Grid and South Staffordshire Water. Our success is built to deliver safely and reliably in a fast-paced and often challenging environment.

As we approach a turnover of £100m, this marks an important milestone in our journey and reflects the hard work, ambition and dedication of our teams across the business. If you are looking to join a growing organisation that values hard work, loyalty and ambition, you will feel right at home at Doocey Group.

The Role

The Streetworks Administrator is responsible for coordinating and managing Streetworks activities related to infrastructure faults. This includes liaising with contractors and local authorities, ensuring compliance with regulations, and maintaining accurate records. The role involves significant communication and administrative duties to ensure smooth operations and resolution of Streetworks issues.

Responsibilities

* Collate and send starts from previous day by 9am daily to operations to avoid any Fixed Penalty Notices (FPNs)

* Send starts to Operations within 1 hour of works beginning to avoid Fixed Penalty Notices (FPN’s) throughout the day

* Support Team Leader with escalating non usage of app submissions daily to Senior Management with the aim of trying to reduce non usage within a timely manner.

* Liaise with client to ensure we receive relevant work orders, in a timely manner and within the Streetworks SLA’s.

* Review durations on jobs that have been completed or are being completed, to ensure records are kept up to date and accurate.

* Check permit conditions can and are being adhered to, escalating to line manager where necessary, in order to resolve any issues, within a timely manner and within Streetworks SLA’s.

* Receive and process all permit extension requests correctly and accurately, within a timely manner and within Streetworks SLA’s.

* Communicating verbally and via email to Doocey Traffic Management, to ensure they are aware of tasks to be completed and the specific conditions relating to the relevant jobs.

* Respond to any Authority Imposed Variations (AIV) from Local Authorities via email, ensuring the operations team are updated in a timely manner and with Streetworks SLA’s.

* Attend and participate in weekly performance meeting to be held with line manager to discuss any issues, and any beneficial feedback.

* Attend mandatory training courses as defined within the company training matrix.

* Keep up to date with legislation and record ‘Continued Professional Development’ (CPD).

Technical Skills & Experience

* Self-driven, results-oriented, with a ‘can do’ attitude, achieving results, without compromising safety and/or compliance.

* Ability to work collaboratively with various stakeholders, including employees, management, regulatory agencies, and the community.

* Confident, with strong interpersonal skills and the ability to liaise with managers at all levels within a business.

* Excellent problem-solving skills

* Excellent verbal and written communication skills

* Proven administration experience in a similar role.

* Ability to be proactive, always.

* Excellent attention to detail.

* Excellent time management skills.

* Ability to adapt to a fast-paced environment.

* Excellent organisation skills.

Qualifications & Training

* A comprehensive knowledge of Microsoft Office software, especially Microsoft Word, PowerPoint, and Excel.

* GCSE’s Grade 9-4 or equivalent.

Additional Information

Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics.

Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement.

By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary