£12.71 per hour
Monday to Friday | 40 Hours per Week
Temporary to Permanent (12 Weeks)
We are currently recruiting for a Customer Liaison Administrator to join a busy head office team based in St Helens (WA9).
This is an excellent opportunity for someone with strong customer service and administration skills who enjoys speaking with customers and ensuring they receive an excellent experience.
The Role
As a Customer Liaison Administrator, you will be responsible for contacting customers ahead of their scheduled solar panel installation. Your role will be to ensure customers are fully prepared for their appointment and that engineers have all the information they need before attending.
Key Responsibilities
* Making outbound courtesy calls to customers prior to their installation appointment.
* Explaining the work that will be carried out by the installation engineers.
* Confirming the customer will be available for the scheduled appointment.
* Identifying and recording any access issues or special requirements.
* Gathering any important information the engineer should be aware of before attending.
* Updating internal systems with accurate customer information and notes.
* Providing excellent customer service and answering any general queries.
* Liaising with internal teams where required to ensure a smooth installation process.
What We're Looking For
* Previous experience in the Renewable energy sector
* Previous administration and/or customer service experience.
* Confident and professional telephone manner.
* Excellent communication skills.
* Strong attention to detail.
* Good computer skills and the ability to update internal systems accurately.
* Organised, reliable and able to manage a busy workload.
* A positive and friendly approach to customer interactions.
What's on Offer
* £12.71 per hour.
* Monday to Friday working hours – no weekends.
* 40 hours per week.
* Head office-based role in St Helens (WA9).
* Temporary to permanent opportunity after 12 weeks for the right candidate.
* Supportive team environment with full training provided.
If you're an organised individual with excellent customer service skills and enjoy speaking with people, we'd love to hear from you. Apply today
Salary description
£13.00 - £13.00 per year