Accommodation Assistant

Accommodation Assistant

Location: Nuneaton
Hours: Monday to Friday, 1000am – 6:00pm
Pay: £12.71 per hour (National Minimum Wage)

INDRES

About the Role

We are looking for a reliable and organised Accommodation Assistant to join our team in Nuneaton. This is a customer-facing role where you will support the day-to-day management of accommodation, ensuring residents receive excellent service while maintaining accurate records and high standards across the site.

Key Responsibilities

* Welcome residents, complete bookings, and issue the appropriate documentation.

* Maintain accurate and up-to-date resident files.

* Escalate any resident or property issues in line with company procedures.

* Carry out routine and ad-hoc inspections of resident rooms and communal areas.

* Collect deposits and Wi-Fi payments, monitor outstanding balances, and manage arrears where required.

* Handle cash securely and accurately in accordance with company procedures.

* Build positive relationships with residents and our client, NBBC.

What We're Looking For

* Good basic computer skills.

* Confident communicator with excellent customer service skills.

* Ability to work independently and manage a varied workload.

* Good attention to detail and organisational skills.

* Comfortable handling cash and maintaining accurate records.

* A professional and approachable manner.

What We Offer

* Monday to Friday working hours (10:00am – 6:00pm).

* Competitive hourly rate of £12.71 per hour.

* A supportive working environment.

* Opportunity to make a positive difference to residents' experience