The role will be to provide support to the senior managers and surveyors within the team, helping contact customers, liaise with contractors, progress repairs within our South London properties & ensure great updates and record keeping.
This is a busy, fast paced operation and the ideal candidate will be used to working in a similar environment where organisation is key!
What you'll need to succeed
Expectation of our residents is high and budgets are tight, so this role requires a candidate that and has an aptitude for detail and working under pressure.
We would anticipate you would have a commercial awareness and be able to follow and input into businesses processes.
Alongside excellent communication skills, your experience and a relevant track record are an absolute requirement with demonstrable use of spreadsheets, IT systems and other generic software. We would encourage candidates that have a natural curiosity for resolving problems and genuine passion for helping our customers.Duties will include but will not be limited to the following
Working with contractors and residents on continuous improvement of projects, ensuring clear communication with all parties when booking and confirming appointments
Managing the CRM system, responding to enquiries and assisting the Repairs Manager to investigate complaints.
Leading on keeping regional trackers up to date and to control the data input to ensure accuracy
Supporting the Repairs Manager in effectively managing the tracker to input legal, contractor and Surveyor updates
Proactively assisting the team with general administration or telephone duties along with being the first point of contact, ensuring all internal processes are followed through to completion and an excellent customer service is provided to all customers and stakeholdersWhat you'll need to succeed
Experience of dealing with customers from different backgrounds, and delivering a positive and easy service to customers
Experience of analysing customer feedback to achieve service improvements
Attention to detail and accuracy in reporting
Experience of working with external stakeholders
Experience of dealing with customers and responding to customer enquiries on the phone and in writing
An experienced user of Microsoft Office and the ability to easily learn other IT packages
Strong administrative skills and the ability to manage a varied and demanding workload
Ability to work independently and use initiative to problem solve
What you need to do now
If you're interested in this role, take a look at the attached Job Description for more details!
Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.
We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.
We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.
A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.
In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.
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Salary description
£14000.00 - £16000.00 per year