CUSTOMER SERVICE ADVISOR

A fantastic opportunity has arisen for a Collections Specialist to join a long standing and successful company based in Redditch. This is a growing company who offer fantastic support and training programmes to ensure you will be successful in this position. The company have professional offices with free parking and due to continued growth, they are looking for ambitious candidates who are looking for a long term career and they will offer you the training and personal development in return for your hard work. You will get £1000 increase in salary once you have completed your first 12 months and this company are good at investing in their people with regular pay reviews and ongoing training and development. 

 This is a full-time role working Monday to Friday 9am – 5pm.
This is a commercial collections role dealing directly with retrieving debt from businesses so previous B2B experience in collections or customer services would be a distinct advantage. I am looking for someone with a strong Customer Service or Collections background and who is very confident and assertive on the phone for this role.
 
Collections Specialist day to day duties will include the following:
*Contacting debtors via phone, email and letters
*Implementing strategies to pull back debt as quickly as possible for the client
*Be able to use strong questioning and negotiation techniques to achieve your objective
*Use credit information obtained from both the debtor and client to formulate an effective collections strategy
*Effectively overcoming reasons for non payment.
*Establish, ‘Can’t Pay / Won’t Pay) situations and developing an effective collection strategy.
* Remaining compliant with industry regulations at all times.
* Providing high levels of customer service at all times to all customers.
* Updating the database with high levels of accuracy.
 
Requirements:
*Previous Customer Service experience
*Previous Debt Recovery or Collections experience   
*Be confident and strong on the phone whilst remaining friendly and personable
* strong negotiation skills maybe an ex sales person who doesn’t want to sell but wants to find solutions for your customers.
If you think you have the skills and experience that we are looking for then please call Michelle Laight on (phone number removed) or alternatively click APPLY.
 
PLEASE NOTE- due to the high level of applications we are getting we cannot personally get back to each and every application I would like to thank you for your interest and assure you that if you have not been selected for this role we will of course keep looking at new roles for you.
I would like to take this opportunity to wish you good luck in your job search