Our client is looking for a Customer Order Management Administrator to join their busy team in Peterborough on a 6‑month contract. If you're organised, accurate and enjoy keeping operations running smoothly behind the scenes, this role offers a great opportunity to build experience in a fast‑paced order management environment.
This hybrid position gives you a balance of home and office working, with three days onsite each week (including one collaborative team day), plus occasional workshops, audits and meetings.
What You'll Be Doing
Process customer orders with accuracy and speed.
Allocate parts to orders within internal systems.
Prepare export/shipping documentation to keep orders moving.
Handle data entry including customer set‑ups and credit/debit updates.
Create internal reports for the team.
Maintain and cleanse data to ensure system accuracy.
Spot process improvements and share ideas with your Supervisor.What Success Looks Like
98% order entry accuracy
24 orders / 90 lines processed daily
85% of service requests completed within 4 hours
Confidently supporting 14 countries
Escalating issues quickly and keeping workflows smooth
Contributing to continuous improvementWhat You'll Bring
Experience in order management or strong transferable admin skills
Confidence with repetitive tasks and high‑volume processing
Solid MS Office skills
Strong attention to detail and ability to follow established processesQualifications & Competencies
Secondary education or equivalent experience
Drives results - consistent, reliable performance
Communicates effectively - clear and professional
Customer focus - supporting positive outcomes
Self‑development - eager to learn and grow
Order life cycle knowledge
Customer support understanding
Order processing expertise
Should you require any support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website
Salary description
£13.49 - £13.49 per hour