Purchasing and Returns Administrator

Join a stable, supportive business where you’ll keep purchasing and returns organised, resolve issues, support customers and progress your career.

Purchasing and Returns Administrator

Welwyn Garden City, AL7
£26,500 to £28,000, depending on experience
Full-time, Permanent

Monday to Friday, 8.30am to 5.15pm
No weekends or bank holiday working

Be the person who keeps everything organised, moving and under control.

Barco is a well-established business with over 40 years’ experience supplying plumbing and heating merchants. Following an internal promotion, we are looking for a confident and highly organised Purchasing & Returns Administrator to join our commercial department.

This is a varied customer service and administration role where you’ll coordinate returns, communicate with customers and suppliers, resolve issues and help keep purchasing processes running smoothly.

You’ll receive full training and ongoing support, working as part of a small, close-knit team alongside sales, purchasing, accounts, goods-in and management.

This is an important role for someone who enjoys taking ownership, keeping track of the detail and ensuring every issue reaches a clear resolution.

What’s in it for you

£26,500 to £28,000, depending on experience
Annual bonus, based on company and individual performance
Monday to Friday, 8.30am to 5.15pm
No weekends or bank holiday working
25 days’ holiday plus bank holidays after probation
Life insurance at three times your salary
Wellbeing support, including 24-hour counselling and private GP access
Free parking
Short walk from Welwyn Garden City station and town centre bus services
Full training and ongoing support
A genuine opportunity to progress within the business
What you’ll be doing

You’ll help keep Barco’s purchasing and returns activity organised and streamlined, acting as a key point of contact for customers, suppliers and colleagues.

Returns

Managing the returns process from initial customer contact through to resolution
Speaking with customers about returns, faulty items and damaged goods
Liaising and negotiating with suppliers to achieve fair and practical outcomes
Inspecting returned goods and maintaining accurate records
Raising claims with carrier services for damaged or missing items
Keeping customers informed throughout the process
Purchasing

Supporting the commercial and buying team with day-to-day administration
Chasing suppliers for delivery dates and updating internal teams
Working with goods-in and accounts to resolve delivery discrepancies promptly
Keeping records and outstanding actions organised and up to date
Helping ensure processes remain efficient and nothing is overlooked
What we’re looking for

You don’t need to arrive as the finished article. Barco is more interested in finding someone with the right attitude, confidence and willingness to learn.

You’ll need to be:

Highly organised and able to manage several tasks at once
A clear and confident communicator, particularly over the telephone
Comfortable dealing with both customers and suppliers
Confident negotiating and working towards practical solutions
Committed to delivering excellent customer service
Proactive, dependable and willing to take ownership
Calm under pressure, with strong attention to detail
Positive, professional and comfortable working as part of a close-knit team
Previous experience in purchasing, returns, customer service, account management or administration would be helpful, but it is not essential. Full training will be provided for the right person.

Why join Barco?

Barco is an established and respected business with over 40 years’ experience in its market.

You’ll be joining a stable and supportive company where good people are recognised and given the opportunity to progress. This vacancy has arisen through internal promotion, making it a genuine opportunity to build a long-term career within the business.

Apply now

If you enjoy keeping things organised, communicating with confidence and making sure customers receive an excellent service, we’d love to hear from you.

Applicants must already have the right to work in the UK. Barco is unable to offer visa sponsorship for this role.

No recruitment agencies, please.

This role may suit candidates with experience as a Purchasing Assistant, Procurement Administrator, Returns Administrator, Customer Service Administrator, Logistics Coordinator, Service Coordinator, Stock Administrator or Administration Assistant