Customer Service Co-ordinator | Part Time

We are looking for a Customer Service Co-ordinator (internally known as an RTM Operator) to join our established and fast-paced Route to Market team at our site in Howden, East Yorkshire.

In this role, you will deliver a first-class support service to over 950 Howdens depots across the UK and France.

Location | Howden

Contract Type | Permanent

Shift Pattern: 22.5 hours per week, working 7.5 hours per day across Tuesday to Thursday, with a requirement to work rotational Saturdays from 8:00am to 12:00pm (infrequent outside of Peak periods).

Hiring Manager | RTM Depot Service Team Leader

What you will be doing as a Customer Service Co-ordinator:

As part of a team of 16, you will liaise with our internal customers, our depots via email and telephone, supporting the execution of the central reorder point system. You will also work cross-functionally with Supply Chain, Marketing and Design to coordinate internal stock movements across sites.

To be successful, you will have experience in a solution-focused customer service role, with the ability to understand the urgency and importance of customer requests. You'll confidently provide effective solutions through direct action or informed advice, whilst escalating supply chain queries where required. A genuine passion for delivering excellent customer service and resolving issues in a timely manner is key.

What do you need to qualify for a Customer Service Co-ordinator:

Demonstrable experience within a customer service environment

Supply chain experience in a customer service setting is desirable

GCSEs in Maths and English (Grade C/4 or above)

Strong working knowledge of Excel and database systems

A solution-focused individual who takes ownership and accountability

Excellent communication skills

Able to prioritise effectively in a fast-paced environment

What we can offer you:

Competitive salary, bonus and benefits package

Pension plan with a company contribution of up to 12%

Free on-site parking

Free lunch at our on-site canteen

Friendly and supportive environment offering exceptional reward and recognition

How to Apply:

We are shaping a future where exceptional service, innovation, and sustainability are at the core of everything we do. If you're looking for a place where you can grow and advance your career, Howdens could be the perfect fit. Join a team that prioritises innovation, safety, and excellence. If you're ready to lead impactful projects and drive meaningful change, we encourage you to apply today.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.

About Howdens:
Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff. Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values.
There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.

Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.

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