Service Administrator

Would you like to bring your experience using a helpdesk ticketing system to a brand new Service Administrator position at an innovative business whose products save peoples lives in the UK and around the world everyday - and that offers hybrid working?

An exciting, newly created Service Administrator opportunity has arisen in the fast paced service department of our client, an award winning and innovative manufacturing business, where you will be responsible for the day-to-day administration of the department, ensuring all activity is organised, carried out and documented in an efficient and accurate manner.  The majority of your role will see you carrying out all related administrative duties in this highly regulated, busy environment, whilst also providing cover for your helpdesk colleague who triages enquires coming into the department by ensuring all helpdesk tickets are monitored, updated, allocated and progressed in their absence.  This is a varied role which will see you work closely with engineers and internal teams, as well as liaising with customers to ensure a smooth delivery of work.

As a Service Administrator your new role will involve:

Administration support to the department
Assisting with organising related activities - e.g. bookings for maintenance and repairs, engineer visits
Maintaining all records and documentation on internal systems, ensuring they are updated
Preparing and processing all relevant paperwork, reports, quotes, purchase orders and documentation
Providing cover for your helpdesk colleague - monitoring and acknowledging incoming tickets (to SLAs), assigning and escalating tickets, and updating progress
I am interested in speaking with candidates who have experience working as a Service Administrator, Helpdesk Administrator, Customer Service Administrator, or Service Coordinator, and who have experience using a helpdesk ticketing system (e.g. Freshdesk, Zendesk, Zoho Desk or similar) and CRM / ERP system. The ability to be proactive, prioritise your own workload and be highly accurate is essential along with a very good telephone manner and communication skills.

Salary for this position is c. £30,000 to £32,000 (depending on level of experience).

Benefits include: hybrid working, life assurance, retail discounts, enhanced leave & pay for new parents, health & well being apps.

The company's offices offer limited free parking on-site.  If you don't drive they are only a 10 mins walk from various bus stops close by, and only a 12 minute walk from the nearest tram stop in Croydon.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy