Customer Experience Manager

CUSTOMER EXPERIENCE MANAGER
Location: Gloucester
Salary: OTE Up to £40,000
Job Type: Full-Time, Permanent
 
Looking for a role where your leadership skills are recognised, your customer service expertise is valued, and your career can continue to progress?
If you're an experienced Senior Service Advisor, Service Team Leader, or Service Manager looking to take the next step in your automotive aftersales career, this is an excellent opportunity to join a busy and successful dealership where customer satisfaction is at the heart of everything they do.
This role offers the chance to lead a professional front-of-house aftersales team, influence customer experience, and play a key role in the continued success of the business. With excellent benefits, ongoing development, and genuine opportunities for career progression, it's the perfect opportunity for someone ready to move into a customer-focused leadership position.
 
WHAT'S IN IT FOR YOU?
·OTE Up to £40,000
·Annual Leave Increases with Length of Service
·Colleague Referral Bonus Scheme
·Discounted Vehicle Purchase Scheme
·Discounted Servicing, Parts & Bodyshop Services
·Ongoing Training & Career Development
·Employee Wellbeing Support
·Retail & Shopping Discounts
·Free Eye Care Vouchers
·Full-Time, Permanent Position
 
THE ROLE
As Customer Experience Manager, you'll lead the Service Reception team, ensuring customers receive an outstanding experience while driving operational efficiency and supporting the continued success of the aftersales department.
Key responsibilities include:
·Leading, coaching, and developing a team of Service Advisors
·Delivering exceptional customer service and maintaining high customer satisfaction levels
·Driving service department performance and identifying areas for continuous improvement
·Managing customer concerns and ensuring positive, professional resolutions
·Supporting the day-to-day operation of the aftersales department
·Monitoring team performance and maintaining operational standards
·Assisting with workload planning and department organisation
·Building strong relationships with customers, colleagues, and suppliers
·Supporting the Aftersales Manager in achieving departmental objectives
 
ABOUT YOU
We're keen to hear from candidates who can demonstrate:
·Previous experience as a Senior Service Advisor, Service Team Leader, Service Manager, Customer Experience Manager, or similar automotive aftersales leadership role
·Strong leadership and people management skills
·Excellent communication and customer service abilities
·A proactive, solutions-focused approach to problem solving
·Strong organisational and time management skills
·The ability to remain calm and professional in a busy environment
·Commercial awareness with a focus on delivering exceptional customer satisfaction
·Full UK Manual Driving Licence
Alternative job titles may include: Customer Experience Manager, Senior Service Advisor, Service Team Leader, Service Manager, Aftersales Team Leader, Front of House Manager or Aftersales Supervisor.
 
APPLY TODAY
This is an excellent opportunity to join a successful automotive business that values outstanding customer service, rewards strong leadership, and offers genuine opportunities for long-term career progression into senior aftersales management.
If you're ready to take the next step in your automotive aftersales career, we'd love to hear from you.
 
Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Customer Experience Manager opportunity, quoting job reference 53983