My client is seeking a friendly and professional Customer Service Advisor to join a great team. This is a fantastic opportunity for someone with strong administrative skills who is confident speaking with customers over the phone and has previous experience within housing, property management, student accommodation, or a similar environment.
You will be the first point of contact for residents and customers, providing excellent service while ensuring all enquiries are handled efficiently and professionally.
Key Responsibilities
* Respond to customer enquiries via phone, email, and face-to-face interactions.
* Provide excellent customer service and resolve issues promptly.
* Maintain accurate records and update internal systems.
* Handle administrative tasks including data entry, filing, and correspondence.
* Liaise with internal departments and external stakeholders where required.
* Manage complaints and escalate issues appropriately.
* Support residents and customers throughout their tenancy or accommodation journey.
Requirements
* Previous experience in a Customer Service Advisor or similar role.
* Strong administrative and organisational skills.
* Comfortable and confident speaking on the phone.
* Experience working within housing, residential property, lettings, or student accommodation.
* Excellent communication and interpersonal skills.
* Ability to multitask and work in a fast-paced environment.
* Good IT skills, including Microsoft Office
Salary description
£16.00 - £19.00 per hour