IT Support Analyst

Regional IT Support Analyst

Annual Salary: upto £35,000
Location: Maidstone, UK
Job Type: Permanent, Hybrid (minimum two days per week in-office)
Contractual Hours: 37.5 hours per weekAs Regional IT Support Analyst your primary mission is to ensure timely and accurate support for employees in their day-to-day use of IT services and systems. This role involves a hybrid working model and occasional travel to other offices.

Day-to-day of the role:

Act as the first point of contact for all internal technical issues, providing timely, professional, and customer-focused support to employees across the region.
Set up, configure, and prepare laptops and related equipment for new starters, ensuring they have the tools and access required from day one.
Support the onboarding and offboarding process for staff, including account provisioning, equipment allocation and return, and coordination of access changes.
Operate the regional IT helpdesk and assist employees in their day-to-day use of Corporate IT systems and services.
Work independently, stay self-motivated, and maintain a positive approach while investigating issues and identifying effective solutions.
Manage selected non-technical administrative tasks that support smooth IT operations and ensure required processes are completed accurately and on time.
Coordinate with other departments to contact staff when needed and ensure operational activities are completed on time.
Liaise with external vendors and service providers to keep requests, deliveries, and support activities progressing as required.Required Skills & Qualifications:

Organised, analytical, and strong at troubleshooting.
Customer-focused mindset.
Ability to assess and prioritise support cases.
Able to explain technical issues in business terms.
Knowledge of ITIL principles and practices.
Understanding of IT architecture.
Adaptable and quick to learn new technologies.
Desirable: ITIL certification, knowledge of Windows and Active Directory, endpoint devices and hardware, certificate, smart card, and key lifecycle management, networking fundamentals, and unified communications (Microsoft Teams, 3CX)