Customer Solutions Executive

Kinetic Recruitment is supporting a global food company with the hiring of a permanent Customer Solutions Executive to join their high performing team in their Ellesmere Port site. This is a permanent role within a fast paced, customer focused office, offering development, strong benefits, and hybrid working (2days WFH).

You will work as part of a small team delivering exceptional service across multiple channels and ensuring smooth operational performance between Commercial, Supply Chain, and Distribution partners.

The responsibilities for this permanent customer solutions person will include:
* Resolve customer issues using sound judgement, professionalism, and a solutions focused approach.
* Identify improvement opportunities to enhance efficiency, service quality, and customer experience.
* Manage product availability and follow internal procedures during stock shortages to minimise customer impact.
* Manage and own customer accounts, ensuring service excellence and strong operational performance.
* Ensure smooth transition of product management activities between Commercial and Supply Chain teams.
* Work as part of a collaborative team to maintain smooth workflow and consistent service delivery across all customer channels.
* Attend commercial meetings, providing updates, insights, and actions relating to customer service performance.
* Build strong relationships with key customer contacts and internal sales teams to support collaboration and drive satisfaction.
* Balance customer service KPIs while upholding internal service standards and operational targets.
* Support additional tasks as required, demonstrating flexibility and adaptability.

What we need you to have as the new Customer Solutions Person:
* SAP knowledge supporting operational processes, reporting, and customer service activities.
* Advanced Microsoft Office skills, particularly Excel.
* Customer service experience within fast paced, service driven environments.
* Excellent communication skills at all organisational levels.
* Strong organisation and administration with high attention to detail.
* Resilience and workload management, able to prioritise effectively under pressure.
* Confident in building strong relationships and influencing internal and external partners

Important parts - Salary and Benefits!
* £28,594 - £35,743 (depending on experience)
* 39 hours per week, Monday-Friday, covering between 8am-6pm
* Holidays are 25 days + bank holidays
* Company contributing up to 9% pension
* Up to 2 days from home, remainder in the office
* Additional company benefits

This is a great position within a state of the art facility. If you are interested then please do contact us with a CV that is relevant to the job.

Kinetic plc is a Recruitment Consultancy with over 40 years of experience of delivering staffing solutions to the engineering, manufacturing and technical industries. Kinetic plc treats all applications with a high degree of care, we review all submissions and will attempt to contact applicants who match the job profile. Those that do not meet the specification may not be contacted but their CV retained to be considered against future opportunities