external customers within the Region North countries that have direct sales (UK, Ireland, Sweden, Finland, Denmark & Norway)
MAIN ACCOUNTABILITIES
* Processing customer orders and dealing with customer queries on a timely basis.
* To provide customer support in an efficient and timely manner
* Working closely with the central distribution centre to ensure goods are dispatched and advising couriers regarding daily tracking details for product returns
* Ensuring that all processes are carried out in accordance with Company procedures.
* Reconciliation of Consignment stock audits and working with the Sales Team to clear consignment queries
* Working closely with the Inventory Controller and Sales teams to ensure consignment stock is adequately managed with expiry dates and short dated stock is returned from Hospital accounts when necessary,
* Liasing with Accounts Receivable to ensure invoice queries and corrections are completed when required
* Preparation of inventory reports for internal and external purposes.
* Preparation of adhoc reports to support internal and external customer requests.
* To ensure that all orders are processed and filed in an efficient and timely manner.
* To ensure that all internal documents have appropriate authorisation in accordance with Company procedures and have been filed appropriately
* To ensure that the product returns process is followed by all relevant employees and the relevant details are provided to couriers on a timely basis
* To comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives of Abbott.
* Responsible for health, safety and environmental performance of themselves and others through compliance within EHS programs, regulations and standards.
* This job description describes the principal and main elements of the job. It is a guide to the nature and main duties of the job as they currently exist, but is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.
BACKGROUND/EDUCATION
• Good knowledge of Microsoft Excel and Word.
• High Level of accuracy and attention to detail.
• Confident and clear communicator.
• Proficient in spoken & written language for Country area(s) allocated
• Good maths and literacy skills
• Ability to work well within tight deadlines
• Previous knowledge of SAP would be advantageous but not essential
Salary description
£14.10 - £14.10 per hour