Supply Chain Manager (Pharma)

Senior Portfolio Manager
London | Hybrid
We're partnering with an established international pharmaceutical company to appoint a Senior Portfolio Manager. This is a fantastic opportunity to join a growing business where you'll take ownership of a portfolio of global pharmaceutical customers, acting as the operational link between Commercial, Supply Chain, Finance and external partners.
This is a highly visible position that combines customer relationship management with forecasting, supply coordination and operational excellence. You'll be responsible for ensuring products are delivered to customers on time while proactively managing demand changes, resolving supply challenges and driving continuous improvement across the portfolio.
Key Responsibilities
* Manage a portfolio of international pharmaceutical customers, acting as their primary operational contact.
* Build strong customer relationships through regular business reviews and proactive communication.
* Own customer forecasts, challenging demand where appropriate and identifying potential supply risks.
* Coordinate with Supply Chain, Manufacturing, Finance and Commercial teams to ensure successful order fulfilment.
* Maintain accurate order books and oversee customer delivery performance.
* Manage invoicing, credit notes and commercial administration activities.
* Analyse operational data and KPIs including OTIF, forecast accuracy and service performance.
* Escalate and resolve supply issues quickly while maintaining excellent customer relationships.
* Support S&OP and cross-functional planning activities.
* Drive process improvements to enhance operational efficiency and customer experience.
About You
We're looking for someone who enjoys working at the intersection of customer operations and supply chain within a regulated pharmaceutical environment.
You'll ideally have:
* Experience within the pharmaceutical, biotech, CDMO or wider life sciences industry.
* Previous experience in Customer Operations, Customer Supply Chain, Supply Chain, Sales Administration, Portfolio Management or Supply Chain Account Management.
* Experience managing customer forecasts, order books and supply planning activities. Strong understanding of OTIF, forecasting, inventory and service KPIs.
* Experience working cross-functionally with Supply Chain, Commercial, Finance and Manufacturing teams. Excellent stakeholder management and communication skills.
* Strong analytical ability with confidence using Excel and CRM/ERP systems.
* A proactive approach with the ability to manage multiple priorities in a fast-paced environment.
Why Apply?
This role offers the opportunity to join a growing international pharmaceutical organisation where you'll have broad operational ownership rather than working within a narrowly defined function. You'll work across multiple markets, collaborate with senior stakeholders and play a key role in improving customer service, forecasting and supply performance while helping shape future operational processes