Operational Support Administrator

The Role

As part of our Operations Support Team, you will play a key role in ensuring maintenance tasks are efficiently managed from start to finish. This includes programming tasks to engineers, monitoring progress, reporting on outcomes, and ensuring all works are completed in line with contractual delivery timescales, internal processes, and Health & Safety requirements. In addition, you will provide general administrative support to the Response Manager and contribute to the smooth running of the contract.

Salary Up to £29,469.33k depending on experience

Key Responsibilities:

* Schedule and allocate tasks to engineers in line with contract timeframes.

* Track and report on job progress to ensure timely and compliant completion.

* Communicate effectively with internal teams, clients, and property occupants.

* Maintain accurate records and documentation.

* Support the Response Manager with ad hoc administrative duties.

* Ensure Health & Safety provisions are followed throughout all operations.

About You:

* Professional and confident communicator, both verbally and in writing.

* Able to liaise effectively across all levels of the business and with external stakeholders.

* Self-motivated, organized, and able to work independently.

* A strong team player who contributes positively to a collaborative work environment.

* Flexible and reliable, willing to extend working hours when necessary to meet deadlines.

What We Offer:

* Pension scheme and life assurance

* 25 days’ holiday + bank holidays

* Perkbox (discounts, perks & wellbeing offers)

* 1 paid volunteer day

* £2000 refer-a-friend bonus after the referee passes probation

* Opportunities for development and progression across Axis CLC

Why Axis CLC

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know