Location: Bloomsbury, London
40 Hours
About Us:
Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach.
This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role:
We’re looking for a warm, reliable and guest‑obsessed Room Service / Bell Room Attendant to deliver exceptional in‑room dining and front‑of‑house support. You’ll be one of the first faces guests meet — and one of the last they remember.
What You’ll Be Doing:
Deliver room service orders promptly, presenting trays and trolleys with care and precision
Assist with guest arrivals and departures, handling luggage confidently and safely
Keep the bell room and service areas organised, clean and ready for the next arrival
Respond swiftly to guest requests — from amenities to guidance — ensuring each interaction feels thoughtful and personal
Support the setup and breakdown of in‑room dining equipment
Maintain hygiene, safety and brand standards across guest‑facing and back‑of‑house areas
Protect guest property with care, discretion and full compliance with security procedures
Provide clear, friendly guidance — whether helping guests navigate the hotel or offering local recommendations
Assist with taxis, transfers and special requests
Support colleagues across Front of House and F&B, especially during peak times
Report maintenance issues promptly and participate in team briefings to help refine service flow
Contribute ideas that enhance efficiency, service quality and the overall guest experience
Who You Are:
Experienced in guest‑facing hospitality or any service‑led role
Calm, professional and confident when assisting guests
Strong organisational skills with excellent attention to detail
Comfortable with manual handling and safe handling of luggage, trays and trolleys
Able to communicate clearly in spoken English
A natural team player with a warm, reassuring presence
Advantageous: hotel experience, familiarity with order‑taking systems, local knowledge, manual handling training, food safety or first aid qualifications
What’s In It for You:
28 days holiday, rising to 33 with length of service (including bank holidays)
Access to ILH Training Academy programmes, apprenticeships and supported study
Holiday Purchase Scheme
Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
Interest‑free Season Ticket Loan
Workplace Pension
Team Member flat rate and 50% friends and family hotel discount
50% discount across ILH F&B outlets
Discounted drinks at Blooms Café
Employee‑funded Health Cash Plan
Local Bloomsbury discounts
Early Pay access
Shopping discounts with selected retailers
Salary sacrifice schemes including nursery care, cycle to work, and technology
Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme
Ready to Make Every Guest Looked After?
If you take pride in great service, love helping people and enjoy a role where no two days are the same, we’d be delighted to hear from you
Salary description
£28988.00 - £28988.00 per year