Company Overview
At Design 911, we're specialists in automotive parts, styling, and performance upgrades. With decades of industry experience, we serve customers worldwide with high-quality components, expert knowledge, and a passion for vehicles of all kinds—classic to modern. As an Employee Ownership Trust (EOT), we foster a culture of commitment, collaboration, and continuous improvement. We believe in innovation, quality, and putting customers first.
Job description
Are you a successful Parts Advisor and looking for a new challenge?! This is an opportunity to be part of the fastest growing Porsche specialist in Europe.
Working hours: Mon – Fri 8:00 – 17:30
Experience in a position as a Parts Adviser within the automotive industry is essential.
Responsibilities
•Multilingual, English with German
•Ordering, reserving parts, invoicing and payments
•General after-sales questions – working in a team with the service department
•Making estimates when necessary
•Achieve sales by prospecting, acquiring and maintaining accounts
•Answering all customer questions by phone, email and face-to-face
•Assist in checking parts inventory
•Maintaining contact with the workshops, service advisors and customers
•Occasionally reaching out to customers to offer special promotions
•Telesales is central to the position. Cold acquisition, building relationships and an entrepreneurial attitude. Making outbound calls is essential for this role.
The ideal Parts Advisor:
•Multilingual, English with fluent German
•Experience in the automotive sector is required – preferably in the Porsche world.
•Works with colleagues to achieve higher profits and sales
•Committed to building excellent customer relationships and exceeding customer expectations
•Friendly but professional attitude, with integrity, discretion and objectivity
•Can demonstrate experience in a parts department
•Strong technical understanding of motor vehicle operation and a willingness to keep technical knowledge up-to-date to provide the most efficient service
•Good phone voice
•Great organisational skills
•Full, valid and clean driver's license
•Willingness to go to car shows that we host or as a business trip to meet clients
•Enjoys building long standing relationships
Please only apply if you have the relevant experience.
Salary depending on levels of experience.
Job Types: Full-time, Permanent
Benefits:
•Additional leave
•Casual dress
•Company events
•Company pension
•Discounted or free food
•Employee discount
•Health & wellbeing programme
•On-site parking
•Profit sharing (EOT)
Ability to commute/relocate:
•Hutton CM13 1TG: reliably commute or plan to relocate before starting work
Experience:
•parts sales: 1 year (deal breaker)
•sales: 1 year (required)
Language:
•german (required)
Work Location: In person