Security Receptionist

Job Description: Security Receptionist – Bracknell, Berkshire

42.5 hours per week Monday to Friday (8.5 hours per day)

The Role
We are looking for a highly professional and well-presented Security Receptionist to join our team at Cadence EMEA HQ in Bracknell, Berkshire. In this role, you will balance high-end corporate hospitality with a rigorous security mindset, ensuring that every visitor and employee feel welcomed while maintaining the integrity of our office space.

This role serves as the first point of contact for the organisation, managing the reception area and access control, monitoring site safety, handling incoming calls and correspondence, coordinating visitor access, and supporting general administrative activities to ensure the smooth day-to-day operation of the office. The role holder will also have responsibility for managing access control and badging allocation across the EMEA region real estate footprint.

Key Responsibilities
• Front Desk and Visitor Management: Greet and welcome visitors, customers, vendors, and employees in a professional and courteous manner. Manage visitor sign-in/sign-out procedures in line with company security and safety requirements.

•Corporate Hospitality: Provide world-class customer service to employees and visitors, handling inquiries and directing traffic with poise and professionalism.

•Access Management: Orchestrate the visitor experience by managing the visitor system (‘Envoy’), vetting credentials, and ensuring all guests are properly badged and escorted. Management and administration of the badging/access system for EMEA region.

•Incident Response: Serve as a primary point of contact during emergency situations, assisting with building evacuations and coordinating with the Global Security Operations Centre (GSOC) and local first responders.

•Operational/Office Support: Coordinate incoming/outgoing logistics, including secure courier deliveries and vendor access for facilities maintenance. Provide general administrative support to office teams, management, or facilities functions.
Required Skills and Competencies

• Excellent verbal and written communication skills

• Professional, friendly, and polished manner

• Strong customer service orientation

• Good organisational and multitasking abilities

• Ability to remain calm and professional under pressure

• High attention to detail

• Proficient in Microsoft Office applications (Outlook, Word, Excel, Teams)

• A high degree of integrity and the ability to handle confidential information discreetly

• Strong time management and reliability

Qualifications and Experience
• 2+ years of experience in corporate reception, high-end hospitality, or a security-focused customer service role.
• GCSE pass (or equivalent) in English and Mathematics (Certificate of Higher Education level preferred).
• Current SIA license.

Why You’ll Love Working Here
•One Team Culture: Be part of a collaborative environment where every role contributes to the safety and success of our innovation.
•Professional Environment: Work in a modern, tech-forward office environment alongside some of the brightest minds in the industry.
•Career Development: Gain exposure to global security operations and advanced security technologies.
Cadence is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees