This is an office-based position within a busy, well-organised team that handles a high volume of customer orders and enquiries every day. It's fast-paced, sometimes hectic, but never dull. You'll be the kind of person who stays calm under pressure, spots problems before they happen, and takes pride in getting things right.
It's a role where accuracy, communication and teamwork really matter, because when those three things work, everything else does too.
About the company
This is a well-established and expanding distributor serving trade and industrial customers across the UK. The business has built its reputation on dependable service, quality products, and long-term relationships with clients who expect things to be done properly.
It's a fast-paced but well-structured environment where experience counts and teamwork matters. You'll be joining a supportive, professional group of people who take pride in their work and value others who do the same.
What You'll Be Doing
Responding to calls and emails from customers quickly and professionally
Processing customer orders accurately and passing them to the right departments
Giving customers clear, honest information about products, prices, and deliveries
Working with colleagues across the business to resolve issues efficiently
Keeping customer and order records accurate and up to date
Supporting the Sales Office Manager with general admin tasks
Following up on enquiries to make sure customers are satisfied
What You'll Need
Excellent communication skills, spoken and written
A methodical, accurate approach and good attention to detail
The ability to prioritise and stay calm when it's busy
Confidence using Word, Excel and Outlook
Previous experience in an admin or customer service-based roleIf you're someone who enjoys being part of a busy team, takes ownership, and gets satisfaction from doing things properly, you'll fit in well here.
What's on Offer
Genuine opportunities to progress as the business continues to grow
A supportive, professional team environment
Modern offices
Full training and ongoing development
20 days of annual leave plus bank holidays. with up to an additional 12 days' leave entitlement
Interested?
If this sounds like the kind of role where you'd thrive, we'd love to hear from you.
Apply today with your CV, and take the next step in joining a business that values people who do things properly
Salary description
£24000.00 - £25350.00 per year