Location: Milton Keynes
Hours: Full Time, Monday to Friday (37.5 hours per week)
Salary: £30,000 - £45,000 DOE
An exciting opportunity has arisen for an experienced Compliance & Quality Assurance Analyst to join a leading organisation in Milton Keynes on a 12-month fixed-term contract.
Previous experience within the automotive financial services industry is essential. Please note, this is not an IT or software testing role.
If you're passionate about reviewing customer journeys, driving continuous improvement and ensuring fair customer outcomes, this is your chance to make a real impact within a supportive and collaborative team.
Who are we?
Our client is a highly regarded automotive organisation operating within the financial services sector. They are committed to delivering excellent customer outcomes and maintaining the highest standards of compliance and governance. They offer a collaborative working environment where employees are encouraged to develop their skills and contribute to continuous improvement across the business.
Benefits:
Competitive salary of £30,000 - £45,000 DOE
12-month fixed-term contract with an established organisation
Monday to Friday working pattern (hybrid after training)
Supportive and collaborative team environment
Opportunity to work within a highly regulated financial services business
Exposure to a wide range of customer journeys and business processes
Opportunity to make a genuine impact on customer outcomes and business performance
Duties of a Compliance & Quality Assurance Analyst:
Review customer journeys to ensure fair and compliant outcomes
Identify risks, trends and opportunities for continuous improvement
Deliver insightful reports with clear recommendations
Support the business in meeting FCA and Consumer Duty standards
Collaborate with stakeholders to drive positive customer outcomes
Influence process improvements that enhance customer experience
Play a key role in maintaining quality, compliance and operational excellence
What we would like from you:
Previous experience working within the automotive financial services industry is essential.
Knowledge of FCA regulations, Vulnerable Customers and Consumer Duty.
Experience conducting quality assurance, compliance monitoring, outcome testing or file reviews.
Strong understanding of customer journeys within motor finance.
Excellent analytical skills with strong attention to detail.
Experience producing detailed reports and communicating findings to stakeholders.
Ability to identify trends, risks and opportunities for process improvement.
Strong written and verbal communication skills.
If you are interested in this role, please apply below with your most recent CV.
MKTEMP
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Salary description
£30000.00 - £45000.00 per year