IT Helpdesk (1st Line Support) Officer - Contract, £165 per day, Inside IR35
Bath | Hybrid (2 days in the office)
Looking to kick-start or build your career in IT support?
We're recruiting on behalf of a global client, a world-renowned organisation, for an IT Helpdesk Officer to join their Global IT Helpdesk team based in Bath.
This is an excellent opportunity to gain hands-on experience supporting over 3,000 users across a global business while developing your technical skills in a collaborative and supportive environment.
What you'll be doing?
As an IT Helpdesk Officer, you'll provide first-line technical support, ensuring colleagues receive a first-class IT service. You'll take ownership of support tickets, troubleshoot technical issues and work closely with the wider IT team to keep business operations running smoothly.
Key responsibilities
- Provide remote 1st Line IT support to users across the business
- Log, prioritise and resolve helpdesk tickets within agreed SLAs
- Troubleshoot Microsoft 365, software and hardware issues
- Support the day-to-day operation of the Global IT Helpdesk
- Escalate issues where appropriate while maintaining ownership
- Deliver excellent customer service and communicate effectively with users
- Contribute to continuous improvements within the IT Support function
What we're looking for?
We're keen to speak with candidates who have:
- Previous IT Helpdesk, Service Desk or 1st Line Support experience (or relevant IT qualifications)
- Knowledge of Microsoft 365, including Outlook, Teams, Word and Excel
- An understanding of Windows environments and software troubleshooting
- Strong communication and customer service skills
- A proactive attitude and genuine enthusiasm for developing an IT career
Desirable
- Active Directory or Exchange Online
- ITIL knowledge
- SharePoint and OneDrive
- Microsoft 365 Defender
- ERP or HR system exposure
Why join?
- Work for a globally recognised company
- Hybrid working model based in Bath
- Excellent training and career development opportunities
- Collaborative and supportive team environment
- Competitive contract rate
- Opportunity to gain experience supporting a global organisation
If you're passionate about technology, enjoy solving problems and want to build your career within a respected international company, we'd love to hear from you.
Apply today or get in touch for more information.