Our client is a large London-based educational institution currently transforming the way Facilities Management services are delivered across a substantial and diverse estate.
An exciting opportunity has arisen for an experienced Head of Facilities Management to lead the delivery of Total Facilities Management services within a newly evolving operating model that combines strategic outsourced partnerships with retained in-house expertise.
Reporting into the senior Estates leadership team, this role will provide strategic direction across Facilities Management, ensuring the delivery of safe, compliant, customer-focused and efficient services across multiple sites.
This appointment will play a central role in developing a modern FM function capable of supporting ambitious organisational objectives for many years to come.
Responsibilities
- Lead all Facilities Management operations across a complex estate.
- Manage strategic outsourced FM partnerships and contract performance.
- Lead retained in-house teams including Security, Portering and associated operational services.
- Ensure statutory compliance across all areas of Facilities Management.
- Drive continuous improvement, service excellence and operational performance.
- Develop robust governance, KPIs and contractor management frameworks.
- Manage operational budgets and contribute to long-term Estates strategy.
- Build strong relationships across the wider organisation and provide expert Facilities advice to senior stakeholders.
About You
You will be an experienced Facilities Management professional who combines strong operational knowledge with strategic leadership capability.
We're looking for someone with:
- Significant senior Facilities Management experience.
- Strong knowledge of hard FM and outsourced service delivery.
- Excellent contract management skills.
- Experience leading multi-disciplinary teams.
- Sound understanding of health & safety and statutory compliance.
- Strong commercial awareness.
- Excellent communication and stakeholder management skills.
- Experience within Higher Education or similarly complex estates would be advantageous but is by no means essential.
This represents an excellent opportunity to influence the future direction of Facilities Management within a major organisation undertaking significant organisational change.