Operations Supervisor

Operations Supervisor - Bury
The Cormar Carpet Company is an award-winning, British, family-run business and has been making carpets since 1956 at our two mills in Lancashire. We make and deliver our carpets from our distribution sites in Hemel Hempstead and Bury to over 3,000 Cormar retailers across the UK and Ireland, using our own fleet of vehicles. We've won over fifty carpet and flooring industry awards, including being voted "Best Carpet Manufacturer 2023" by readers of Interiors Monthly and award winners of F1 "Carpet Supplier of The Year" for 14 consecutive years.
Job Purpose
As an Operations Supervisor, you will lead and manage your team to deliver high levels of service, efficiency, and quality across the operation. You will take responsibility for daily performance, resource planning, and employee development while ensuring all processes are compliant, safe, and effective. Through strong communication and continuous improvement, you will help create a positive and high-performing workplace that supports Cormar's values and operational goals.
Key Responsibilities
* Supervise day-to-day operations to ensure service, quality, and cost targets are achieved.
* Monitor team performance, addressing issues promptly and providing regular feedback.
* Produce and report on key performance indicators (KPIs) and use data to drive improvement.
* Manage departmental costs and check invoices to ensure financial control.
* Take responsibility for HR-related tasks including time and attendance, absence management, recruitment, inductions, and training.
* Carry out first-line investigations and disciplinaries where required.
* Plan training and development to maintain an appropriate skills base and ensure skill matrices are up to date.
* Work with the SHEQ team to promote and maintain a strong health and safety culture.
* Review and update Standard Operating Procedures (SOPs) to ensure clarity and consistency.
* Maintain high housekeeping standards across all areas of responsibility.
* Identify and implement operational improvements to increase efficiency and reduce costs.
* Promote a "right first time" culture and continuous improvement mindset.
* Lead and contribute to improvement projects focused on cost, quality, service, or culture.
* Provide cover for team duties or other supervisors when necessary.
Team Cormar
* Hold regular team briefs and one-to-one meetings to ensure effective communication and engagement.
* Recognise and celebrate individual and team achievements.
* Uphold and promote Cormar's values within the team and across the site.
* Encourage involvement in company-wide initiatives such as surveys and improvement programmes.
* Ensure the team understands how their performance contributes to departmental and company goals.
* Support the Manufacturing Manager in delivering business objectives and maintaining strong team performance.
Ideal Skills & Qualifications
* Proven experience in a supervisory or leadership role within manufacturing or logistics.
* Strong communication and interpersonal skills with the ability to motivate and engage others.
* Proactive approach to identifying and implementing process improvements.
* Analytical and data-driven mindset with good decision-making skills.
* Sound understanding of health, safety, and quality standards.
* Excellent organisational and planning abilities, with attention to detail.
* Competent IT and administrative skills.
* Resilient, adaptable, and able to perform under pressure.
Hours: 40 hours per week on a fortnightly rotating shift pattern: Sunday - Thursday, 2pm - 10pm, Monday - Friday, 6am - 2pm
Salary: £54,000 +Benefits: Discretionary annual bonus, 31 days holiday, including bank holidays, increasing to 35 days after 5 years service, Healthcare scheme and pension (company matches employees contribution up to 10%) after 3 months service, Private medical after 12 months service
To Apply: Please press the 'Apply' button, and shortlisted candidates will be contacted by Cormar Carpets within 28 days. Thank you for your interest in the role.
This role may be of interest to people looking for the following: Production, Manufacturing Warehouse Manager, Head of Logistics, Transport Supervisor, Logistics, Distribution Team Leader, Despatch, Supply Chain, Manchester