We are seeking a confident and customer-focused communicator to join our National Contact Centre. This is an excellent opportunity for someone who enjoys engaging with customers, working in a target-driven environment and contributing to the growth of a successful business.
As a Lead Generation Specialist, you will be part of our National Contact Centre Team, working in a hybrid role that combines home working with time in our modern office environment.
About the Role
As a Lead Generation Specialist, you will make proactive outbound calls to our existing customer base, engaging with customers who have previously purchased from us. You will focus on building rapport, understanding customer requirements and identifying opportunities to introduce relevant home improvement solutions.
Key Responsibilities
Make outbound calls to warm leads from our existing customer base
Build positive customer relationships and identify individual customer needs
Present suitable home improvement products and services in a clear and professional manner
Generate qualified leads for the sales team to progress
Work consistently towards agreed performance targets
About You
Previous experience in a call centre, sales or lead generation environment is desirable but not essential
Experience in customer-facing roles such as estate agency, retail or hospitality would be beneficial
Excellent communication and interpersonal skills
A motivated, resilient and target-focused approach
Confidence using CRM systems, or the willingness to learn
A strong commitment to delivering excellent customer service
Benefits
Basic salary plus on-target commission, with the opportunity to earn up to £9,000 per year in bonuses
Hybrid working model, offering a balance of home and office-based working
Structured on-the-job training and mentoring
31 days’ holiday, increasing with service, plus an additional paid day off for your birthday
Paid time off each year to volunteer
Comprehensive health and wellbeing benefits, including heavily discounted gym memberships, an employee assistance programme and free access to mental health first aiders
Heavily discounted employee purchase scheme across all products
Group perks and discounts for days out, cinema, theatre, dining, mobile phones, food shopping and major high street retailers
The opportunity to work as part of a forward-thinking and supportive team
Career development and continuous learning opportunities
Salary sacrifice benefits, including pension, cycle to work and an additional annual leave purchase scheme
If you are looking to develop your career within a supportive and customer-focused environment, we would welcome your application.
Important Information About Right to Work
We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.
If you’re unsure about your eligibility, you can find helpful information on the UK government website
Salary description
£24852.00 - £24852.00 per year