Full job description
About the Role
We're looking for an experienced Credit Controller to join our Finance team based at our office in Elland.
Reporting to the Accounts Office Manager and Finance Director, you'll be responsible for managing a ledger of customer accounts for our group of companies, helping to maintain positive customer relationships while ensuring payments are collected promptly and professionally.
This is an office-based job requiring the successful candidate to work Monday to Friday in the office in Elland.
We're happy to be flexible with your working hours, we are looking for someone to work approximately 25 - 30 hours a week. Will consider later start / earlier finish, school hours, reduced lunch break etc… but still working across the all 5 days Monday to Friday.
Our Elland office offers free on-site parking.
What You'll Be Doing
* Managing and collecting outstanding debts for our group of companies by telephone, email and letter. Putting accounts on stop when necessary.
* Opening new customer accounts and carrying out extensive credit checks for individuals and businesses. (Knowledge of Credit Safe/Companies House/HMRC an advantage).
* Operating and reviewing credit limits on line via Allianz, or credit insurers.
* Processing credit card payments for two of our companies.
* Liaising with customers and sales teams to resolve customer account queries.
* Working with the accounts office manager to liaise with our credit insurance broker to request credit limits with director approval.
* Completing insurance claim forms for companies that have ceased trading
* Revise and check customers paid history credit limits and advise if any changes.
* Providing copy invoices, statements and account information when requested.
* Supporting month-end activities within the Finance team.
* Providing holiday cover for colleagues within the department.
What You'll Bring
* Previous experience in a Credit Control role with a good understanding of credit management.
* A confident and professional telephone manner, with the ability to build positive relationships with customers and colleagues.
* A proactive, organised approach and the ability to manage your own workload effectively.
* A team worker with the ability to use your own initiative.
* Excellent customer service skills, balancing a firm but fair approach to debt collection.
* Good attention to detail and strong administrative skills.
* Competence in Microsoft Office, particularly Excel, Word and Outlook.
* Ability to learn new software, with full training given.
Salary – dependant on experience, but circa £14.00ph
If you have the skills and experience, we are looking for, please apply with an up-to-date CV and we’ll be in touch to discuss your availability and requirements
Salary description
£18200.00 - £21840.00 per year