Operations/Contract Supervisor

Operations/Contract Supervisor

Role Purpose: To provide an effective management of engineering and general services team staff including

processes and procedures to ensure client satisfaction and perception. Ensure site compliance with local legislations
and provide planned and reactive maintenance to site assets. Build close working relationships with key stakeholders
to ensure smooth service delivery above expectations. Provide support and assistance to Contract Manager with all
aspects of management processes and contract delivery, manage key suppliers to ensure a professional delivery is
achieved and all works are conducted professionally. Provide innovation and create organic growth of the service provision.
Ensure seamless compliance with all statutory regulations regarding all site systems and equipment.
CBRE LFM's provide local facilities management to many clients within the Southampton region, this opportunity has become available to the progression of a valued and knowledgeable supervisor. The role will support an already established yet continually growing team and gives great opportunity for further development.

Key Responsibilities

Ensuring the continuous, efficient and effective operation, maintenance and repair of the sites M&E Plant and Equipment and Fabric Services.
Effectively manage the general services team to provide efficient provision of grounds maintenance, internal planting, reprographics, post, courier and porterage services.
Liaise with client stakeholders to deliver on time room set ups
Liaise with client stakeholders to deliver support for both internal and external events
Management of the CAFM System to ensure staff's performance and monitor service delivery.
Compliance with and record keeping for CBRE's ISO 9001/14001 Quality Management System and management of the Quality, Health, Safety, waste management + Environment responsibilities on the site.
Manage, organise and if necessary assist in reactive repairs to the sites M&E systems.
Prioritising and delegating reactive and Planned Preventative Maintenance tasks to the area team ensuring optimum levels of service delivery are being achieved.
Ensure that Planned Preventative Maintenance is carried out in line with task schedules and industry best practices.
Ensure a first-class customer focus within all areas of operational activities and maintain effective relationships with key client contacts.
First line supervision of Specialist Service Contractors, including permits, induction and signing off and actioning minor works listed on service report sheets in conjunction with the Contract Manager.
Formulating, Assessing and Validating Risk Assessments and Method Statements.
Ensure the Client, Customer and Team are 'kept in the loop' through feedback and regular updates
Actively encourage the M&E team and General Services team to support other business function managed by CBRE at the client site
Monthly meetings to be held with client to discuss life cycle analysis contract performance
Recording minutes of meeting from client meetings and team meetings and creating action logs to manage item progression and completion
Monthly team meetings to be held with onsite team, including toolbox talks
Attend CBRE QHSE short course when required
Utilising SI Local to monitor staff's performance and ensure service delivery.
Manage and arrange training of the engineering and general services team to ensure that staff are competent to undertake works.
Issue of quotations to client when required via Webquote
Identify and articulate extra works to generate additional contract revenue
Operational day to day requirements from client to be managed by Supervisor
Accessible for out of hours queries / phone calls to assist building operation
Conducting OP61 & OP63 quality audits on the customer site on a monthly basis and uploading on the QHSE Management Portal
Liaising with QHSE or Contract Manager when internal audits are conducted
Responsible for closing out N/Cs following QHSE audits
Implementation of operational processes to facilitate in efficient operation of the contract
Assist the contract / business in creating innovative tools or creating new innovative ideas to facilitate the maintenance to the contract.
Application of organisational policies and procedures.

Technical Requirements

Qualified Engineer (Mechanical, Electrical or Multi-Skilled)
Excellent working knowledge of BMS systems (preferably Trend systems)
Experience in a similar role
Understanding of building fabric
Good communicator
Excellent customer service skills
Use and Knowledge of MS Applications (Excel, Word, Powerpoint)
Experience of reprographics operations