Senior Advisor
Location: Basingstoke - office based
Salary: £32,000 per annum
Contract: Full time, Permanent, 37.5 hours, Monday to Friday, 8.30am - 5pm.
We provide Housing Management services right across the UK. We work in partnership with Central and Local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.
About the Role:
We are looking for a confident and experienced Senior Advisor to join our In Tenancy and Move Outs team. This is a key role where you will act as a senior point of support, helping ensure the smooth delivery of tenancy services while maintaining high levels of customer care and operational performance. In this varied position, you will support the wider team through guidance, oversight and day to day coordination. You will play an important part in resolving escalated issues, monitoring performance and ensuring service standards are consistently met, while also stepping in to provide cover where required.
Key responsibilities include:
Act as the first point of escalation for complex issues raised by team members
Provide guidance, mentorship and support to colleagues handling challenging situations
Build strong relationships with tenants, landlords and stakeholders through clear communication
Carry out daily audits on caseloads, documentation and compliance to ensure accuracy and consistency
Distribute workloads effectively to support team performance and service delivery
Provide regional and administrative cover during periods of absence
Produce and analyse reports on team performance and operational trends
Identify process improvements to enhance efficiency and customer outcomes
Ensure adherence to company policies, procedures and compliance requirements
Liaise with contractors, service providers and internal teams to maintain smooth operationsRole Criteria:
Supervisory or team leader experience
Strong customer service background
Administrative / Office based experience
Excellent communication and problem-solving skills
Ability to manage workloads and prioritise effectively in a fast-paced environment
Confident in handling escalations and providing resolutions
Good attention to detail with the ability to audit and analyse data
Property or repairs experience is desirable but not essentialBenefits we can offer you
25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policies
Access to EAP Counselling sessionsAll our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.
Apply below or to discuss your application further; contact:
Beth Dunford ((url removed))
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply
Salary description
£32000.00 - £32000.00 per year