Location: Aylesbury
Contract Details: Full time, permanent
Hours: Monday - Friday, 9am - 5pm (1 hour lunch break)
Salary: £32,000 - £34,000 per annum
Benefits & Perks:
Annual bonus scheme
25 days holiday + 3 days Christmas shutdown (+ bank holidays)
Holiday buy/sell scheme
Pension (with employer contribution)
Private medical (after qualifying period)
Company laptop & mobile
Ongoing training and development
Employee perks, discounts & company eventsResponsibilities:
Workshop & Repair Management:
Diagnose, troubleshoot and coordinate the repair of hardware and software faults on advanced laboratory equipment
Manage workshop-based investigations and repairs of equipment returned from customer sites.
Use diagnostic software and technical processes to identify root causes and implement effective solutions.
Provide technical support to customers via phone, email and remote support tools.
Work closely with colleagues and technical teams to resolve complex issues.
Maintain accurate service records, repair documentation and customer support cases within the CRM system.
Support field-based engineers throughout the UK when required.
Occasionally accompany Field Service Engineers to customer sites across locations such as Oxford, Cambridge and LondonInternal IT Support:
Provide IT support to office and field-based staff
Troubleshoot day-to-day issues (Windows 11, password resets, user access, etc.)
Support Microsoft 365, Active Directory, and general IT systems
Assist with on-boarding/off-boarding, equipment setup, and IT asset tracking
Liaise with central IT teams for escalationsEssential Skills & Experience:
Scientific background with experience working within a laboratory, life sciences, biotechnology or technical instrumentation environment
Proven experience diagnosing, troubleshooting and repairing hardware and software faults
Previous experience in an IT Support role is essential
Science degree or medical background advantageous
Strong troubleshooting and problem-solving skills
Knowledge of Windows 11, Microsoft 365, and Active Directory
A practical, detail-focused and people-oriented approach
Full UK driving licenceThis is a great opportunity for someone who enjoys variety, problem-solving, and working across both IT and engineering in a supportive environment.
For more information about this exciting opportunity, please contact Adecco Aylesbury or apply via this job site.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Salary description
£32000.00 - £34000.00 per year