Customer Development Associate

We are currently recruiting for a Customer Development Associate to join the Customer Care team based from our site in Lowestoft, Suffolk.  This is a permanent role, part time role working 22.5 hours a week (Monday to Wednesday) and includes hybrid working after the initial on the job training is complete.

In this role you will be the first point of contact for our customers, managing the inbound calls, providing technical support and handling sample or literature requests. You'll proactively be following up all delivery reports and being the first point of contact for our customers who have queries. An advanced knowledge of Microsoft applications including Excel is desirable. 

To fulfil this role you will need to be able to work efficiently and accurately in order to meet demand and satisfy customer requirements.  You will need to be confident in building a rapport with customers using a professional but friendly approach.

What are we looking for?

We are looking for an experienced customer service advisor with a strong customer focus, who is comfortable with a busy workload.  It is important that you are a flexible team player with a ‘can do’ attitude.  We are developing a multi-skilled team so that individuals can broaden their skills and provide support or cover for others in the team if required.

As well as an exciting opportunity and a competitive salary, what do we have offer?? 

Hybrid working – providing flexibility around both home and office?working (min 3 days in the office)

Starting holiday entitlement of 25 days, with the option to buy more

Defined contribution pension scheme

Life assurance from day one

Occupational Sick Pay and onsite Occupational Health Service

Confidential 24-hour life management and personal support service for you and your family

Enhanced family-friendly benefits, including Maternity, Paternity, and Shared Parental Leave

Free eye tests for all employees

A paid day off each year for volunteering

Free car parking at all our sites

Long service awards

Learning and Development support, regardless of your career stage

Various social events, including the company Christmas party

Retirement advice and support

So who are Altro?

A leading European manufacturer and supplier of premium flooring and wall cladding systems for Healthcare, construction and transport. We have been going strong since 1919. Family owned and run, we share family values; we care about you, each other and what we do.

Head to our?and??Instagram pages to find out more about #LifeAtAltro #LifeAtAutoglym, and #ThePeopleBehindTheProduct

Everyone is welcome at Altro for who they are, no matter what their background is or how they identify.  We appreciate that everyone is different and with that diverse uniqueness we can all thrive.   “We don’t want you to just work here.  We want you to belong here.”

Sounds like a great opportunity? Click apply today! We can’t wait to hear from you