Service Manager - Hinckley

Experienced Service Manager
Location: Hinckley
Salary: £40,000 - £45,000 basic + Company Car
OTE: £43,000 - £48,000

We are looking for an experienced Service Manager to lead and develop a busy service operation from our Hinckley depot. This is a fantastic opportunity for an operationally focused leader with experience gained within plant, agricultural machinery, forklift or similar engineering-led environments.

This role is ideal for someone who is a strong people manager, commercially aware and passionate about improving service delivery. We are looking for a proven leader who can manage performance, customers, and business outcomes within an engineering environment.

Key Responsibilities
Lead, motivate, and develop a service team of 21, ensuring high standards of performance, quality, and productivity.
Manage day-to-day service operations including planned maintenance, repairs, breakdown response, and customer support.
Take ownership of departmental budgets, controlling costs and supporting business profitability targets.
Review service reports, financial data, and performance information to identify improvements and opportunities.
Manage key customer relationships, acting as the main point of contact and ensuring excellent service delivery.
Oversee service contracts, ensuring customer expectations, SLAs, and KPIs are consistently achieved.
Monitor and improve departmental performance through KPI tracking, reporting, and continuous improvement initiatives.
Drive improvements in operational efficiency, customer retention, and overall service performance.
Resolve escalated customer issues professionally and effectively.
Work collaboratively with Sales, Hire, Parts, and Operations teams to maximise opportunities and support business growth.
Monitor engineer performance, ensuring compliance, quality standards, and productivity targets are achieved.
Identify opportunities to increase revenue through service agreements, repairs, and additional customer solutions.
Provide strong leadership, direction, and support across the service function.
Requirements:
Experience managing a service, engineering or operations team is essential.
A background in plant, agriculture, forklift, materials handling, fleet or similar sectors.
Strong leadership and people management skills.
Proved knowledge of service profitability, operational efficiency, and commercial performance.
Proven experience managing customers, contracts, budgets and KPIs.
Proactive approach to problem-solving and continuous improvement.
Package & Benefits
Competitive salary: £40,000 - £45,000
Company car
Annual bonus of £3,000, paid quarterly
Monday to Friday, 8am-5pm (40hrs)