£32,128
Chelmsford
Temporary
Full-Time
We are looking for a Defects Coordinator on a 9 month FTC to provide administrative support for defect management to maintain quality service during the defect liability period. Build and manage relationships with stakeholders and oversee contract management for projects in this phase. Assist in monitoring, tracking, and analysing defect information to ensure effective reporting for the New Homes team.
What you'll be doing
* Monitor and analyse the recording of all outstanding defects logged during the 12-month contractual defect liability period including outstanding work at handover, defects logged by customers after handover and at the end of defect inspection.
* Liaise directly with customers who have reported defects, to identify the status.
* Co-ordinate customer feedback enquires relating to outstanding defects, including the coordination and management of all defect related mailboxes.
* Develop and produce reports to aid in monitoring and tracking of outstanding defects.
* Proactively assist in the management of contracts including coordinating regular review meetings with contractors to monitor outstanding defects.
What we are looking for
* Excellent interpersonal and strong communication skills
* Experience of working in a customer care environment; evidence of customer care techniques, engagement, and interaction throughout the customer journey.
* Understanding of property/defects/repairs terminology.
* Ability to work pro-actively as part of a team to achieve objectives and manage conflicting priorities.
* Self-motivation with the ability to use own initiative.
Please note the office expectancy of this role is as follows: This role will require you in the office a minimum of 2 days a week on a Monday and a Thursday, more attendance may be required during the training period, and you may be required to visit site on an ad hoc basis.
Benefits
* The salary for this post will be £32,128 Per Annum.
* Learning and development opportunities
* Healthcare cash plan
* Robust employee reward and recognition programme
* Free and confidential Employee Assistance Programme
* Volunteering programme
* Competitive pension scheme
* 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
* 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment
Salary description
£32128.00 - £32128.00 per year