Reports to: Bar Supervisor
Salary: £14.80 per hour
Location: Brixton House, London
Contract: Full time and part time roles available
Background
Brixton House is more than just a cultural space; it is a vibrant community hub where creativity thrives, voices are heard, and everyone is welcomed and celebrated. We invite you to join us in our mission to enrich lives through the power of the arts. Our vision is to empower the undervalued, unheard, and excluded communities through our creative and cultural spaces. We believe in creating a haven where every voice matters, where stories from all walks of life can be shared and celebrated. Our mission is rooted in the rich and influential history of Ovalhouse Theatre, from which Brixton House has emerged as a dynamic new cultural hub. We are dedicated to presenting and collaborating with voices and perspectives that are often marginalised in mainstream funded culture.
Our commitment to building a strong connection with our community is reflected in our core values:
1. Always be welcoming to our international community
2. Be radical and progressive in our thinking and activities
3. Be collaborative in our ambitions – nurturing new relationships locally, and beyond Brixton
4. Most importantly, always celebrate our unique identity and growing accomplishments
Purpose of the role
To deliver excellent bar and food service at Brixton House, ensuring a welcoming experience across bar, floor service, events and community activities. To always deliver the highest standards of customer service and to perform all aspects of bar service which may include opening, cleaning, and general daily procedures with a comprehensive knowledge of all drinks, food, and other products on offer. To always adhere to health and safety, licensing, and food hygiene regulations.
KEY RESPONSIBILITIES
Customer Service:
• Ensure that the customer experience is always excellent.
• Deliver high standards of customer service (prompt, unobtrusive, attentive) while complying with current safety measures.
• Maintain a high-profile during service, being polite and helpful.
• Promote and establish a regular customer base, remember their likes and dislikes.
• Smile and maintain eye contact with customers.
• Maintain high standards of personal appearance and hygiene.
• Provide excellent customer service in line with the values of Brixton House Theatre & Bar.
• Take instruction from line managers, and when possible, anticipate their requirements
• Be conversant with the tills (EPOS) system.
• Follow the order of service
• Respond to any drinks/menu queries with knowledgeable answers.
• Prioritise theatre and bar VIP’s, unhappy customers, regulars.
• Ensure your working environment remains clean and tidy.
• Ensure the customers’ needs come first.
• React promptly and deal with any complaints, breakages, spillages in the correct manner.
• Provide consistent positive attitude when working with other staff members, communicate any unresolved issues to a Line Manager.
• Provide excellent teamwork to assist others.
• Follow the cash handling procedures.
General:
• Maintain excellent levels of customer service.
• Keep up to date with licensing legislation and awareness of legal responsibility for the premises and inform others if needed.
• Enforce Health & Safety rules and Food Hygiene regulations to deliver high standards.
• Contribute towards Equality, Access and Diversity policies.
• Undertake such other reasonable duties as may be required from time to time.
• To maximise income and minimise expenditure wherever possible without jeopardising the quality of the work or the reputation of Brixton House.
Brixton House Welcome:
• Vitally to build, nurture, maintain and develop relationships with new and existing regulars.
• Adhere to Brixton House Welcome by providing a warm and friendly community focussed service.
• Respond to regulars’ and community needs and expectations.
• To provide a welcoming environment to all visitors to Brixton House.
• To uphold the highest standard of customer service.
PERSON SPECIFICATION
Essential:
• Keen interest in the arts & in particular, Brixton House.
• Friendly & warm personality.
• Commitment to high levels of customer service, with experience of dealing with customers both in person and on the telephone.
• Good communicator, able to offer a consistently high standard of customer care.
• Enthusiastic team worker with excellent interpersonal skills.
• Ability to use your initiative and prioritise tasks.
• Ability to work well under pressure.
• Accurate cash-handling skills.
• Availability to work evenings and weekends essential
• Applicants must be aged 18 or over due to licensing requirements
• The role involves standing and moving around the bar area for extended periods while serving customers.
Desirable:
• Food Hygiene Certificate
• Basic knowledge of health & safety and/or hygiene issues.
• Bar experience and the use of electronic till systems.
Deadline: 8th August 2026 23:59
Interviews will take place on a rolling basis. We will get in touch with you to arrange a date.
REF-(Apply online only)
Salary description
£14.80 - £14.80 per hour