Location: Hemel Hempstead
Salary: £32,000 - £36,00 DOE
Servicedesk Supervisor - Job Overview
An experienced Service Desk Supervisor is required for a well-established M&E Contractor with over 40 years in the industry. This role is based at the company's head office in Hemel Hempstead, with occasional travel to Romford or Holborn for training or meetings.
The Service Desk Supervisor will oversee two direct reports and coordinate the planning and scheduling of work for approximately 20 engineers, working closely with the Service Manager.
The Maternity Service Desk Supervisor will be responsible for managing daily operations, ensuring efficient scheduling, service delivery, and effective communication with both customers and contractors. Key responsibilities include overseeing planned maintenance, reactive works, accurate reporting, and updates to the CAFM system. The role is central to supporting safety, quality, and compliance while driving team collaboration, innovation, and continuous improvement in service performance.
This is a 6-month contract.
Servicedesk Supervisor - Salary & Benefits
Basic Salary £32,000 - £36,000 DOE
8:00am - 5:00pm, Monday to Friday, 1 hour lunch
23 days holiday + Bank Holidays
4% of the Employee's basic salary
Servicedesk Supervisor - Job Requirements
Previous experience managing/Supervising a team of service coordinators
Skillset in liaising with clients and able to offer contract support
Live within a commutable distance of Hemel Hempstead
Hold a full and clean UK Driving License
Proven background in a busy service desk
Beneficial to have worked with M&E engineers/clientsBennett and Game is acting as an Employment Business in relation to this vacancy
Salary description
£32000.00 - £36000.00 per year