You will work closely with surveyors, operatives, contractors, and residents to ensure repairs are completed within agreed timescales while maintaining clear and compassionate communication throughout the process.
Key Responsibilities
* Schedule and coordinate damp and mould inspection and repair appointments.
* Manage operatives' diaries to maximise productivity and minimise travel time.
* Liaise with residents to arrange, confirm, amend, and cancel appointments as required.
* Monitor outstanding repairs and proactively follow up to ensure works are completed on time.
* Prioritise urgent cases in line with company policies and service standards.
* Update housing management and repairs systems accurately and maintain detailed records.
* Work collaboratively with surveyors, contractors, and internal teams to resolve scheduling issues.
* Respond to customer enquiries professionally via telephone, email, and other communication channels.
* Escalate complex cases or service failures where appropriate.
* Contribute to achieving key performance indicators (KPIs) relating to appointment management, customer satisfaction, and repair completion.
About You
* Highly organised with excellent time management skills.
* An effective communicator with a strong customer service focus.
* Calm under pressure and able to manage changing priorities.
* Experienced in scheduling or coordinating repairs, maintenance, or field-based operatives.
* Confident using IT systems and Microsoft Office applications.
* Accurate with data entry and record keeping.
* A proactive problem solver who enjoys working as part of a team.
Essential Requirements
* Previous experience in a scheduling, planning, or repairs coordination role.
* Excellent telephone and customer service skills.
* Strong administrative and organisational abilities.
* Ability to prioritise workloads and meet deadlines.
* Experience working with repairs management or housing systems (desirable but not essential)
Salary description
£19.00 - £19.00 per year