This is an excellent opportunity to join a well-established and growing organisation with customers in over 70 countries worldwide. You'll become a key part of a friendly and supportive team, providing first-class administrative and customer support to international clients while coordinating orders from enquiry through to delivery.
The Role:
As an International Admin Coordinator, you'll act as the main point of contact for international customers, ensuring orders are processed efficiently while delivering an exceptional customer experience.
Working closely with sales, logistics and internal departments, you'll help coordinate international orders, manage customer enquiries and support the smooth running of export operations.
Salary:
* £25k - £26k per annum DOE
Key Responsibilities
* Provide administrative support to the international sales team.
* Assist with booking customer appointments and coordinating overseas sales trips.
* Process customer enquiries, orders and requests accurately and efficiently.
* Liaise with international customers regarding products, orders and shipments.
* Track international deliveries and provide customers with regular updates.
* Maintain customer records and ensure documentation is accurate.
* Coordinate returns, exchanges and customer queries professionally.
* Work closely with logistics and internal departments to ensure orders are delivered on time.
* Ensure export documentation and customer records comply with company procedures.
* Support continuous improvement by identifying ways to enhance customer service and internal processes.
The ideal candidate will have:
* Experience supporting international customers or export administration would be advantageous.
* Excellent communication and relationship-building skills.
* Confident using Microsoft Office, particularly Excel.
* Experience using Sage 200
* Experience using Adobe software
* A proactive and positive approach with excellent problem-solving skills.
Desirable
* Knowledge of international shipping or export documentation.
* French or Italian language skills (not essential)
What's on Offer?
* Competitive salary.
* Up to 29 days holiday plus Bank Holidays.
* Employer pension contribution.
* Birthday day off.
* Staff eyewear allowance after qualifying period.
* Employee wellbeing programme.
* Excellent career development opportunities within a growing international business.
If you're highly organised, customer-focused and enjoy working in a fast-paced office environment, we'd love to hear from you
Salary description
£25000.00 - £26000.00 per year