Your working hours will be Monday to Thursday 08:00 and 16:30 and Friday, 08:00 and 13:30. Hybrid working is available on an ad-hoc basis, but the office must be covered by at least some members of the IT team during standard working hours.
Key duties & responsibilities of IT Infrastructure & Security Technician
* Support the maintenance and monitoring of IT infrastructure across the business, including LAN, WAN, switches, Hyper-V, SAN, UPS, user devices, phones and related systems.
* Troubleshoot and resolve infrastructure, hardware and security-related incidents, escalating where required.
* Assist with ensuring infrastructure and software remain compliant with internal policies, security standards and audit requirements.
* Support the preparation of evidence and documentation for internal and external audits, including Cyber Essentials Plus, ISO 27001, GDPR and customer/security requirements.
* Assist with patching, firmware updates, vulnerability remediation and general system maintenance.
* Monitor hardware stock levels and assist with ordering or replenishment in line with agreed processes.
* Support IT and security awareness activities, including tracking completion of required training where applicable.
* Assist with maintaining security controls, processes and documentation, escalating risks or gaps to the IT Infrastructure & Security Manager.
* Work with the wider MIS team to support incident, problem and vulnerability resolution in line with business SLAs.
Candidate requirements of IT Infrastructure & Security Technician
* 3 Years Minimum Experience working in an IT role.
* Strong Verbal and written communication skills.
* Willingness to learn new systems and processes.
* Strong problem-solving abilities.
* Able to proactively plan implementation of new technologies and execute.
* Able to work closely with technology vendors specifying requirements and procuring, when necessary, solutions to business problems.
Benefits
* 25 days annual leave (plus 8 bank holidays)
* Pension – the company matches the employee contribution up to 6% (4% is the minimum the employee can contribute)
* Life Assurance
* Long term ill health cover
* Occupational Health
* Subsidised restaurant
* Family friendly policies
Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained
Salary description
£30000.00 - £35000.00 per year