The Objective of this role is to maximise renewal retention on a book of commercial insurance clients.
The main duties will be:
Achieves and supports company objectives and standards
Targeted renewal retention of 75% across a book of commercial clients
Follows a renewal process adhering to a renewal script
Manage pipeline of potential renewals to meet renewal retention requirements
Follow a process for chasing renewals with calls, texts and emails
Meet personal & team KPI’s
Customer and retention focused
Maintains excellent service standards ensuring all our customers’ expectations are exceeded
Compliant and follows guidelines to comply with FCA regulations
Contributes to teamwork and supports the team to deliver results
Organisation stills with the ability to monitor and track results
The ideal candidate will ideally have the following skills,
Minimum 2 years commercial broking experience preferably including commercial motor
Strong organisational skills
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Positive, Proactive and forward thinking
Good management of time, never say no attitude, be able to extract information from customers
and overcome objections
Good Maths and communication skills
Basic knowledge of Microsoft Office products would be an advantage
Computer literate
In return we will offer a friendly and relaxed place to work, the opportunity to work from home on a full time basis, 23 days holiday plus stats and a non-contributory pension scheme
Salary description
£25000.00 - £25000.00 per year