Sales Support Executive

Sales and Customer Services Executive - France
Based in Basingstoke
Permanent role
Competitive basic salary, plus bonus - available on application
Fluent French essential
Hybrid
Our Client, based in Basingstoke, is looking for a Service and Sales Executive to join their team and play a key role in delivering an exceptional customer experience while supporting the sales teams to achieve their targets.
Based at their Basingstoke HQ, you’ll be supporting their customers in France, acting as a central point of contact for Area Sales Managers and their territories.
You’ll manage a mix of inbound and outbound activity, ensuring queries are handled efficiently and opportunities to add value are maximised. Working as part of a collaborative and high-performing team, you’ll build strong relationships internally and externally, developing a strong understanding of our products, systems and processes to support both service and sales success.
Key Responsibilities
* Provide day-to-day sales and service support to Area Sales Managers and customers in France
* Handle inbound calls and emails, identifying and resolving customer queries efficiently
* Take ownership of issues and aim for First Call Resolution wherever possible
* Support outbound sales and service activity alongside the field sales team
* Identify opportunities to upsell during customer interactions
* Deliver against individual sales targets set annually
* Accurately record and manage customer interactions within CRM systems
* Build and maintain strong customer relationships, ensuring a high level of satisfaction
* Collaborate with internal teams (e.g. Credit, Shipping, Operations) to resolve queries
* Develop knowledge of order processing, shipping and wider business operations
Experience Required:
* A strong customer focus with a passion for delivering excellent service
* An understanding of how service and sales work together to achieve results
* Interest in the golf industry and product knowledge ideal but not essential
* Previous experience in a customer service and/or inside sales role
* Fluent French language skills and mastery of the English language (essential)
* Strong communication skills with confidence on the phone and via email
* Ability to build relationships and work effectively with internal stakeholders
* Highly organised with the ability to manage multiple priorities
* A collaborative, team-focused mindset, excellent problem-solving skills and a proactive approach
* Experience of using MS Office, CRM and ERP systems (Oracle advantageous)
This is a 2026 Sunday Times Best Places to Work employer where you can make an impact, and where you have the space to grow.
In this role, you’ll be part of a team focused on delivering an outstanding customer experience, working closely with the sales teams to drive results across our European markets. Based at the Basingstoke HQ, you’ll support customers in France, building strong relationships and playing a key role in ensuring a seamless end-to-end experience. It’s a position where your impact is visible, and where service and sales come together to drive performance.
If you speak both French and English and are motivated by delivering excellent customer service while supporting sales performance, we’d love to hear from you!
Please forward your CV us today or call (phone number removed) for more information