Oldbury
Monday to Thursday from 8.30am to 4.30pm - Friday from 8.30am to 4pm
Salary from £35,000 to £40,000 Depending on Experience
My client, who is a global leader in water chemistry, is looking for an experienced Customer Service Representative to join their team.
The Role:
Processing and following-up Customer orders.
Answering Customers' requests and ensuring Customer intimacy
Executing related import / export activities
Ensuring compliance with internal and local rules & regulations, in order to ensure business continuity
Responsibilities:
- Daily interaction with Customers, Sales Managers, Credit Control, Order Fulfilment
depts.
- Replying to customers enquiries and connecting them with correct contacts
internally when required
- Checking daily report to progress status of the outstanding orders
- Order Entry related to the company site, including O&G orders from other
production sites
- Confirming details to customers
- Keeping customers update on delivery issues/dates etc.
- Credit & Debit notes
- Returns requests
- Input of Complaints
- Input/updating of pricing, customer records
- Assisting to raise new accounts/Ship to etc
- Arranging credit release of orders with accounts department
- Chasing customers for payment when required
- Cover and offer assistance to fellow CSRs at holiday times etc.
- Preparation of documentation for banking systems Letters of credit - and
collections.
- Maintaining orders with OTIF codes where necessary.
The Candidate:
- Strong experience in Customer Service
- Resourceful, result driven, analytical skills, team spirit, customer oriented
- IT knowledge (MS office), ERP systems are appreciated
- Knowledge of shipping incoterms, letter of credit, bank collections, export
requirements, particularly with respect to Hazardous goods.
- Fluent in English, another language would be beneficial
Please contact Marie Brisson at Winsearch UK for further information - (url removed)
Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.
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Manh
INDWIN
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Many Thanks
Salary description
£35000.00 - £40000.00 per year