Client Details
The employer is a small-sized organisation operating within the technology & telecoms industry. They are committed to delivering innovative solutions while maintaining a focus on property management and tenant satisfaction.
Description
Manage a portfolio of residents and stakeholders, acting as the primary point of contact and building strong, trusted relationships.
Lead the delivery of tenancy-related projects and service improvements, ensuring outcomes are achieved within agreed timescales.
Conduct regular resident engagement and review meetings to understand needs, monitor progress, and address emerging risks.
Deliver resident training, guidance, and support to maximise engagement with housing services and digital solutions.
Identify opportunities to improve service delivery, tenant satisfaction, and operational performance across the housing portfolio.
Work collaboratively with internal teams and external partners to resolve issues, coordinate actions, and achieve positive resident outcomes.
Maintain accurate case records, prepare performance reports, and use customer insight to support continuous service improvement and tenancy success.
Profile
A successful Housing Officer should have:
Experience in property management or a related field.
Knowledge of housing regulations and compliance requirements.
Strong organisational and problem-solving skills.
Excellent communication and customer service abilities.
Proficiency with property management software or related tools.
A proactive approach to managing tenant relationships and challenges.
Strong Social Housing Background Job Offer
Competitive salary ranging from £36,000 to £40,000 per annum.
Permanent role based in Manchester
Opportunities for professional growth and development.
Supportive and collaborative company culture.If you are ready to take the next step in your career as a Housing Officer, we encourage you to apply today
Salary description
£36000.00 - £40000.00 per year