Job Summary:
To read and review tender notices to the agreed level of accuracy to ensure Tenders Direct customers receive the tenders notices most relevant to their business.
Primary responsibilities and accountabilities:
· Ensure tenders are reviewed accurately and dispatched within the agreed timescale every day
· Respond to customer queries promptly and efficiently when required
· Provide cover as required for publishing team, sourcing tenders and copying them to internal systems
· Provide training for the review process and systems for new starts and other key stakeholders, to the standards defined by the Tender Review Specialist and the Publishing and Review Manager
· Identify improvements to work practices and suggest possible IT or service improvements, with a focus on Tenders Direct
Skills and Experience:
· Ability to concentrate for long periods of time and maintain a high level of accuracy
· Proven experience in a customer support role
· Highly developed telephone communication skills
· Strong computer skills and web based knowledge
· Ability to identify improvements to work practices and suggest improvements to IT or service developments