Workplace Operations & Performance Lead
We’re looking for an experienced Workplace Operations & Performance Lead to join a growing team supporting workplace and facilities operations.
This opportunity is ideal for someone who combines practical Facilities Management / Workplace Operations experience with strong reporting, data analysis, and stakeholder engagement skills. If you enjoy turning operational data into insights, driving improvements, and coordinating workplace activity, this could be a great next move.
What you'll be doing:
Supporting Workplace Operations and FM activities across hard and soft services
Producing and maintaining MI reports, scorecards, and operational reporting
Analysing, validating, and reconciling data from multiple sources
Identifying trends, risks, and opportunities to improve operational performance
Coordinating workplace moves, churn activity, and space changes
Managing governance records, action tracking, and reporting activities
Working closely with stakeholders across the business to deliver actions and improvements
Supporting workplace systems including CAFM, IWMS, ServiceNow, and related platforms
We're looking for candidates with:
Workplace Operations and/or Facilities Management experience
Strong Excel skills, including reporting, analysis, and data validation
Experience producing MI reporting, dashboards, and performance scorecards
Experience using CAFM, ServiceNow, IWMS, or similar systems
Experience managing workplace moves or space planning activities
Strong stakeholder management and communication skills
Governance, reporting, and process management experience
Nice to have:
Exposure to Power BI (business user level only – this is not a Power BI developer role)
Experience supporting process improvements or system enhancements
Knowledge of workplace systems including desk booking or utilisation tools
We’re particularly interested in candidates from backgrounds such as Workplace Operations, Facilities Performance, FM Reporting/MI, Workplace Change, Moves Management, or FM Systems Lead.
If you're interested, or know someone who may be a good fit, please get in touch or apply below.