Field Service Engineer

Field Service Engineer

Location: Norwich

We are currently looking for a field service engineer to provide off-site customer service and installation/commissioning support to all known clients. To be part of a proactive team that delivers significant growth in Aftersales revenues and profit in line with Group objectives.

Responsibilities

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Visit customer sites to support project installations/commissioning.

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Visit customer sites to provide service cover, consultation on upgrades and manage service contracts.

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Spend up to approx. 70% of working time on field-based activities

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Provide follow-up reporting after all visits and seek to identify other service opportunities.

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The role can include working off-site for extended periods in the UK and overseas.

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Ensure all service-related paperwork is completed in a timely manner.

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Support testing of machinery prior to FAT and despatch.

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Other duties as may be required

Requirements

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Experience of the Packaging Industry with the ability to be cross trained on all the company’s products.

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Excellent customer service skills with the ability to build proactive relationships

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Highly motivated.

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Independent.

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Excellent communication skills at all levels

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Computer literate

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Electrical programming and diagnostic skills (preferred)

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Up to date driving licence and passport