Commercial Account Handler

Hybrid Working

* Lloyds of London Market

* Excellent company culture

We are seeking an experienced SME Account Handler to join a well-established and growing insurance brokerage. This is an excellent opportunity for an individual with commercial insurance experience who enjoys managing client relationships, handling a varied portfolio of SME business, and delivering exceptional service.

Working within a specialist SME team, you will support clients across a broad range of package and commercial combined insurance products, ensuring policies are administered accurately and efficiently while maintaining high standards of client care and regulatory compliance.

Key Responsibilities

Client Service & Relationship Management

* Build and maintain strong relationships with SME clients.

* Respond to client enquiries promptly and professionally.

* Understand clients' insurance requirements and provide appropriate solutions.

* Support client retention through excellent service delivery.

* Assist with policy renewals, adjustments, and ongoing servicing requirements.

Policy Administration

* Process new business, renewals, endorsements, and cancellations.

* Prepare and issue accurate policy documentation.

* Maintain accurate and compliant client records.

* Ensure all administration is completed within agreed service standards.

Insurer Management

* Obtain quotations and terms from insurers through e-trade platforms and delegated authority schemes.

* Liaise with insurers regarding policy queries and placement of risks.

* Escalate complex or non-standard risks where appropriate.

* Ensure efficient placement of business while maintaining profitability and client satisfaction.

Skills & Experience Required
Essential

* Previous experience within an SME or Commercial Account Handling role.

* Good understanding of SME insurance products, including package and commercial combined policies.

* Experience using insurer e-trade platforms.

* Strong knowledge of FCA regulations and compliance requirements.

* Excellent organisational skills with the ability to manage a busy workload effectively.

* Strong attention to detail and accuracy.

* Excellent communication and relationship-building skills.

What's on Offer

* Competitive salary.

* Hybrid working arrangement.

* Ongoing training and professional development.

* Support towards insurance qualifications.

* Clear opportunities for career progression.

* A collaborative and supportive team environment.

If you are looking to further your career within commercial insurance and join a business that values professional development, get in touch with a member of the LNJ team today