Client Details
This opportunity is with a respected organisation within the not-for-profit sector, committed to delivering high-quality services to the community. As a medium-sized entity, they focus on supporting community development and fostering partnerships to achieve shared goals. They are now seeking a Community Partnership and Engagement Officer to join their team in Birmingham on an interim basis.
Description
To identify, prioritise, design, implement and maintain directly and in partnership across the business and our external partnerships, engagement activities and initiatives within agreed targets, timescales, and budgets.
To facilitate the implementation of the customer engagement framework which is included in Customer Engagement Strategy and the communication strategy in conjunction with all staff under the direction of the Housing Services Manager.
To pro-actively seek ways to engage tenants and service users in shaping services.
To facilitate tenant groups (scrutiny group/tenant panels etc) so that they perform to their best and can demonstrate holding Nehemiah to account for the services provided.
Proactively work with and influence external agencies in promoting the business and encourage tenant engagement.
To act as the lead and liaise with all departments in the production of marketing and promotional programmes and information for customers and wider stakeholders.
To increase the number of customers involved in shaping and influencing services.
Collating evidence for the consumer standards self-assessment review from Housing, Property, Finance and Corporate Services.
To oversee the recording, investigation of reported complaints and to meet with the Operations Director at least monthly to review the complaint handling performance dashboard. The Dashboard to be presented via our board/committee governance structure. You will also be required to assist with complaint investigation as directed.
To deputise for the Housing Services Manager at meetings as and when required.
You will be responsible for: delivering performance targets; and maintain awareness of current issues in housing, health, social care services for the needs of vulnerable people to share specialist knowledge and assist in business planning.
Aware of regulatory consumer standards and undertake annual review against standard. Profile
A successful Community Partnership and Engagement Officer should have:
A Full UK Drivers licence is essential.
Previous experience within the housing sector is desirable.
Previous experience in community engagement or partnership development, preferably in the not-for-profit sector.
Strong communication and interpersonal skills to work effectively with diverse stakeholders.
Proficiency in planning, organising, and delivering community-focused projects.
A track record of monitoring and evaluating programme outcomes.
An understanding of public sector and not-for-profit operations and challenges.
Ability to work independently and collaboratively in a dynamic environment.
Competence in using standard office software for reporting and presentations.Job Offer
A competitive annual salary of £38000 - £42000pa
A temporary position offering flexibility and an opportunity to make an immediate impact.
Work within a supportive and community-focused environment in Birmingham.
Engage in meaningful work that strengthens relationships within the not-for-profit sector.
Free Parking on-site.
Opportunities for potential Progression.
9am - 5pm working hours.If you're passionate about fostering community partnerships and thrive in a collaborative setting, we encourage you to apply for this exciting Community Partnership and Engagement Officer role in Birmingham
Salary description
£38000.00 - £42000.00 per year